Northlight Support Packages
The Northlight scanner can be supplied with Northlight Platinum Support.
Northlight Platinum Support
Annual Northlight Platinum support agreement providing:
- Hardware: Diagnosis, advanced parts replacement, and repair of FilmLight-supplied hardware systems. Engineering repairs, including travel and expenses, are covered. Preventative maintenance and installation of hardware design improvements performed during on-site visits.
- Software: Support via email, telephone and remote diagnosis of FilmLight-supplied operating system and Northlight host application software. Provision of bug fix point releases as available or required.
- Features: Provision of new Software Feature Version Upgrades (but excluding any optional additional hardware necessary for the new features)