Truelight Support Packages
All Truelight products have the option to be backed with Truelight Platinum Support.
Truelight Platinum Support
Annual Truelight Platinum support agreement providing:
- Hardware: Diagnosis, advanced parts replacement, and repair of FilmLight-supplied hardware systems. This does not include engineering on-site visits.
- Software: Support via email, telephone and remote diagnosis of FilmLight-supplied operating system and Truelight application software. Provision of bug fix point releases as available or required.
- Features: Provision of new Software Feature Version Upgrades (but excluding any optional additional hardware necessary for the new features).