Contact Support

FilmLight Product Support Team Email

Support Team Email
Baselight [email protected]
Baselight Editions [email protected]
Prelight [email protected]
Daylight [email protected]
FLIP [email protected]
Northlight [email protected]
Truelight [email protected]


Support Office Hours and Phone Numbers

Office Phone Hours
London +44 (0)20 7292 0405 Mon–Fri 9.30am-5.30pm BST
North America +1 (323) 785 1648 Mon–Fri 9.30am-5.30pm PDT
Germany +49 (89) 32309485 Mon–Fri 9.30am-5.30pm CEST
India +91 9819426677 Mon–Fri 9.30am-5.30pm CEST


Regional Holidays 2020

FilmLight provides ‘follow-the-sun’ worldwide support for 24 hours of each working day, excluding regional national holidays. A list of regional national holidays is shown below.

Obtaining technical assistance

If you require technical assistance, read the product documentation first.

If this does not answer your questions, please email the appropriate Product Support Team.

We aim to respond to technical queries within 48 hours. For urgent technical assistance, get in touch with your local contact.

Licence support

If a new or emergency licence is required, customers should use the following e-mail address:

[email protected]

New Year 01 Jan x x x x x x x
Three Kings’ Day 06 Jan   x
Chinese New Year/ Spring Festival 24-30 Jan x      
Chinese New Year 25-27 Jan       x
Australia Day 27 Jan x
Constitution Day 05 Feb   x  
President’s Day 17 Feb x
Benito Juarez’s Birthday 16 Mar       x    
Qingming Festival 06 Apr   x        
Maundy Thursday 09 Apr       x    
Good Friday 10 Apr x   x x x x
Easter Monday 13 Apr x x x
Anzac Day 27 Apr x
Labour/May Day 01 May x x x x
Vesak Day 07 May       x
Early May Bank Holiday 08 May x
Ascension Day 21 May   x    
Memorial Day 25 May x
Spring Bank Holiday 25 May x
Hari Raya Puasa 25 May       x
Whit Monday 01 Jun x  
Queen’s Birthday 08 Jun x
Corpus Christi 11 Jun x  
Dragon Boat Festival 25 Jun x      
Independence Day 03 Jul x
Hari Raya Haji 31 Jul       x
National Day 10 Aug       x
Assumption Day 15 Aug x  
Summer Bank Holiday 31 Aug x
Labor Day 07 Sep x
Independence Day 16 Sep       x
National Day 01-07 Oct   x    
German Unity Day 03 Oct   x
Labour Day 05 Oct x
All Saints’ Day 01 Nov x    
Diwali 14 Nov*       x
Revolution Day 16 Nov   x  
Thanksgiving 26-27 Nov x
Lady of Guadalupe Day 12 Dec       x      
Christmas Eve 24 Dec             x
Christmas 25 Dec x   x x x x x
Boxing Day/ St Stephen’s Day 28 Dec x   x     x  

* Subject to change.

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