Contact Support
FilmLight Product Support Team Email
| Support Team | |
|---|---|
| Baselight | [email protected] |
| Baselight Editions | plugin-[email protected] |
| Prelight | [email protected] |
| Daylight | [email protected] |
| FLIP | [email protected] |
| Northlight | [email protected] |
| Truelight | [email protected] |
Support Office Hours and Phone Numbers
| Office | Phone | Hours |
|---|---|---|
| London | +44 (0)20 7292 0405 | Mon–Fri 9.30am-5.30pm GMT |
| North America | +1 (323) 785 1648 | Mon–Fri 9.30am-5.30pm PDT |
| Australia | +61 (2) 8307 3839 | Mon–Fri 9.30am-5.30pm Aus AEDT |
| Germany | +49 (89) 32309485 | Mon–Fri 9.30am-5.30pm CET |
| India | +91 9819426677 | Mon–Fri 9.30am-5.30pm CET |
Regional Holidays 2019
FilmLight provides ‘follow-the-sun’ worldwide support for 24 hours of each working day, excluding regional national holidays. A list of regional national holidays is shown below.
| Holiday | 2019 | AUS | CHN | MEX | SGP | UK | US |
|---|---|---|---|---|---|---|---|
| New Year | 01-Jan | x | x | x | x | x | x |
| Australia Day | 28-Jan | x | |||||
| Constitution Day | 04-Feb | x | |||||
| Chinese New Year/ Spring Festival | 04-10 Feb | x | |||||
| Chinese New Year | 05-06 Feb | x | |||||
| President's Day | 18-Feb | x | |||||
| Benito Juarez's Birthday | 18-Mar | x | |||||
| Maundy Thursday | 18-Apr | x | |||||
| Qingming Festival | 05 Apr | x | |||||
| Good Friday | 19-Apr | x | x | x | x | ||
| Easter Monday | 22-Apr | x | x | ||||
| Anzac Day | 25-Apr | x | |||||
| Labour/May Day | 01-May | x | x | x | |||
| Early May Bank Holiday | 06-May | x | |||||
| Vesak Day | 19-May | x | |||||
| Memorial Day | 27-May | x | |||||
| Spring Bank Holiday | 27-May | x | |||||
| Hari Raya Puasa | 05-Jun | x | |||||
| Dragon Boat Festival | 07-Jun | x | |||||
| Queen's Birthday | 10-Jun | x | |||||
| Independence Day | 04-Jul | x | |||||
| National Day | 09-Aug | x | |||||
| Hari Raya Haji | 11-Aug | x | |||||
| Summer Bank Holiday | 26-Aug | x | |||||
| Labor Day | 02-Sep | x | |||||
| Independence Day | 16-Sep | x | |||||
| National Day | 01-07 Oct | x | |||||
| Labour Day | 07-Oct | x | |||||
| Deepavali | 28-Oct* | x | |||||
| Revolution Day | 18-Nov | x | |||||
| Thanksgiving | 28-29 Nov | x | |||||
| Lady of Guadalupe Day | 12-Dec | x | |||||
| Christmas Eve | 24-Dec | x | |||||
| Christmas | 25-Dec | x | x | x | x | x | x |
| Boxing Day | 26-Dec | x | x |
* Subject to change.
Obtaining technical assistance
If you require technical assistance, read the product documentation first.
If this does not answer your questions, please email the appropriate Product Support Team.
We aim to respond to technical queries within 48 hours. For urgent technical assistance, get in touch with your local contact.
Licence support
If a new or emergency licence is required, customers should use the following e-mail address:
