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Contact Support

FilmLight Product Support Team Email

Support Team Email
Baselight [email protected]
Baselight Editions plugin-[email protected]
Prelight [email protected]
Daylight [email protected]
FLIP [email protected]
Northlight [email protected]
Truelight [email protected]

 

Support Office Hours and Phone Numbers

Office Phone Hours
London +44 (0)20 7292 0405 Mon–Fri 9.30am-5.30pm GMT
North America +1 (323) 785 1648 Mon–Fri 9.30am-5.30pm PDT
Australia +61 (2) 8307 3839 Mon–Fri 9.30am-5.30pm Aus AEDT
Germany +49 (89) 32309485 Mon–Fri 9.30am-5.30pm CET
India +91 9819426677 Mon–Fri 9.30am-5.30pm CET

 

Regional Holidays 2019

FilmLight provides ‘follow-the-sun’ worldwide support for 24 hours of each working day, excluding regional national holidays. A list of regional national holidays is shown below.

Holiday 2019 AUS CHN MEX SGP UK US
New Year 01-Jan x x x x x x
Australia Day 28-Jan x
Constitution Day 04-Feb x  
Chinese New Year/ Spring Festival 04-10 Feb x    
Chinese New Year 05-06 Feb     x
President's Day 18-Feb x
Benito Juarez's Birthday 18-Mar     x    
Maundy Thursday 18-Apr     x    
Qingming Festival 05 Apr   x      
Good Friday 19-Apr x   x x x
Easter Monday 22-Apr x x
Anzac Day 25-Apr x
Labour/May Day 01-May x x x
Early May Bank Holiday 06-May x
Vesak Day 19-May     x
Memorial Day 27-May x
Spring Bank Holiday 27-May x
Hari Raya Puasa 05-Jun     x
Dragon Boat Festival 07-Jun x    
Queen's Birthday 10-Jun x
Independence Day 04-Jul x
National Day 09-Aug     x
Hari Raya Haji 11-Aug     x
Summer Bank Holiday 26-Aug x
Labor Day 02-Sep x
Independence Day 16-Sep     x
National Day 01-07 Oct   x  
Labour Day 07-Oct x
Deepavali 28-Oct*     x
Revolution Day 18-Nov x  
Thanksgiving 28-29 Nov x
Lady of Guadalupe Day 12-Dec     x      
Christmas Eve 24-Dec           x
Christmas 25-Dec x x x x x x
Boxing Day 26-Dec x       x  

* Subject to change.

Obtaining technical assistance

If you require technical assistance, read the product documentation first.

If this does not answer your questions, please email the appropriate Product Support Team.

We aim to respond to technical queries within 48 hours. For urgent technical assistance, get in touch with your local contact.

Licence support

If a new or emergency licence is required, customers should use the following e-mail address:

[email protected]


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