FilmLight Product Support Team Email
| Support Team | |
|---|---|
| Baselight | [email protected] |
| Baselight Editions | [email protected] |
| Prelight | [email protected] |
| Daylight | [email protected] |
| FLIP | [email protected] |
| Northlight | [email protected] |
| Truelight | [email protected] |
Support Office Hours and Phone Numbers
| Office | Phone | Hours |
|---|---|---|
| London | +44 (0)20 7292 0405 | Mon–Fri 9.30am-5.30pm BST |
| North America | +1 (323) 785 1648 | Mon–Fri 9.30am-5.30pm PDT |
| Australia | +61 (2) 8307 3839 | Mon–Fri 9.30am-5.30pm Aus EST |
| Germany | +49 (89) 416115016 | Mon–Fri 9.30am-5.30pm CEST |
| India | +91 9819426677 | Mon–Fri 9.30am-5.30pm CEST |
Regional Holidays 2017
FilmLight provides 'follow-the-sun' worldwide support for 24 hours of each working day, excluding regional national holidays. A list of regional national holidays is shown below.
| Holiday | 2017 | AUS | CHN | MEX | SGP | UK | US |
|---|---|---|---|---|---|---|---|
| New Year (sub) | 02-Jan | x | x | x | x | x | x |
| Australia Day | 26-Jan | x | |||||
| Chinese New Year/ Spring Festival | 27 Jan- 2 Feb | x | |||||
| Chinese New Year | 28/30-Jan | x | |||||
| Constitution Day | 6-Feb | x | |||||
| President's Day | 20-Feb | x | |||||
| Benito Juarez's Birthday | 20-Mar | x | |||||
| Qingming Festival | 2-4 Apr | x | |||||
| Maundy Thursday | 13-Apr | x | |||||
| Good Friday | 14-Apr | x | x | x | x | ||
| Easter Monday | 17-Apr | x | x | ||||
| Anzac Day | 25-Apr | x | |||||
| Labour/May Day | 01-May | x | x | x | x | ||
| Vesak Day | 10-May | x | |||||
| Dragon Boat Festival | 28-30 May | x | |||||
| Memorial Day | 29-May | x | |||||
| Spring Bank Holiday | 29-May | x | |||||
| Queen's Birthday | 12-Jun | x | |||||
| Hari Raya Puasa (sub) | 26-Jun | x | |||||
| Independence Day | 04-Jul | x | |||||
| National Day | 09-Aug | x | |||||
| Summer Bank Holiday | 28-Aug | x | |||||
| Hari Raya Haji | 01-Sep | x | |||||
| Labor Day | 04-Sep | x | |||||
| Independence Day | 16-Sep | x | |||||
| National Day | 01-08 Oct | x | |||||
| Labour Day | 02-Oct | x | |||||
| Deepavali | 18-Oct* | x | |||||
| Revolution Day | 20-Nov | x | |||||
| Thanksgiving | 23/24 Nov | x | |||||
| Lady of Guadalupe Day | 12-Dec | x | |||||
| Christmas | 25-Dec | x | x | x | x | x | x |
| Boxing Day | 26-Dec | x | x | x |
* Subject to change.
Product downloads
To download upgrades, new releases and documentation, visit the support area for your product.
| Product | Current release |
|---|---|
| Baselight 4.4m1 | 4.4m1.9480 |
| Baselight 4.4 | 4.4.7370 |
| Baselight for Avid | 4.4.8530 (Windows) 4.4.8713 (Mac) |
| Baselight for NUKE | 4.4.8257 (Windows - NUKE 8/9/10) |
| 4.4.8926 (Windows - NUKE 10.5, Mac & Linux) | |
| Daylight | 4.4m1.9389 |
| FLIP | 4.4.7963 |
| Prelight On-Set (Open Beta) | 4.4m1.9463 |
| Truelight | 4.0.7863 |
| Northlight | 2.0.4789 |
Note: The Northlight and Baselight areas are password-protected. If you are a current FilmLight customer, contact your sales representative or the Product Support Team to get a username and password.
Obtaining technical assistance
If you require technical assistance, read the product documentation first.
If this does not answer your questions, please email the appropriate Product Support Team.
We aim to respond to technical queries within 48 hours. For urgent technical assistance, get in touch with your local contact.
Licence support
If a new or emergency licence is required, customers should use the following e-mail address:
